Terms & Conditions
Evolve and Inspire Solutions Ltd
Effective Date: December 2025 Version: 1.2 Next Review: June 2026
1. WHO WE ARE
1.1 Company Information
Company Name: Evolve and Inspire Solutions Ltd Company Number: 16811823 Registered in England and Wales Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Contact Us: Email: info@evolveandinspiresolutions.com Phone: 07843785547 Website: https://evolveandinspiresolutions.com/ Office Hours: Monday-Friday, 9am-5pm
Legal Structure: Limited Company Director: Barbara HM Bochenek VAT Registered: No
1.2 What We Do
We provide professional training in NLP (Neuro-Linguistic Programming), Coaching, and Hypnotherapy. Our training programmes lead to recognized qualifications and professional certifications.
1.3 These Terms
These Terms & Conditions (“Terms”) form a legally binding contract between you (the “Student”) and Evolve and Inspire Solutions Ltd (“we”, “us”, “our”, “the Company”).
By booking a training programme with us, you agree to be bound by these Terms.
2. HOW THE CONTRACT IS FORMED
2.1 Your Booking
When you book training with us:
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You submit a booking (online, by email, or by phone)
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We send you a booking confirmation within 24 hours
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You pay the required deposit
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A binding contract is formed when we receive your deposit
2.2 Booking Confirmation
Our confirmation email will include:
– Training programme details
– Dates and times
– Total price
– Deposit amount paid
– Balance due and payment schedule
– Link to these Terms & Conditions
– Your 14-day cooling-off period rights
2.3 Acceptance of Terms
By paying your deposit, you confirm that you:
– Have read and understood these Terms
– Agree to be bound by these Terms
– Have provided accurate information
– Meet any entry requirements for the training
– Are at least 18 years old
3. PRICES AND PAYMENT
3.1 Prices
Our prices:
– Are stated in British Pounds (£)
– Do not include VAT (Evolve and Inspire Solutions Ltd is not VAT registered)
– Are available on our website or on request
– May be subject to change (but not for existing bookings)
What’s included in the price:
– All training sessions
– Training materials (manuals in pdf)
– Assessment
– Certification (upon successful completion and full payment)
What’s NOT included:
– IRNCH membership fees (separate annual fee)
– Professional insurance (your responsibility)
– Travel or accommodation costs
– Any optional extras not specified in your booking
3.2 Payment Terms
Deposit:
– A deposit is required before training commences
– Deposit amount will be confirmed in your booking
– Deposit must be paid to secure your place
Payment Schedule:
– You may pay in full before training starts, OR
– You may arrange an instalment plan (by agreement)
– Instalments may be paid before, during, or after training (as agreed)
– All payments must be completed as per the agreed schedule
Full Payment:
– Full payment must be completed before your original certificate is issued
– Electronic certificate may be issued on completion (even if balance outstanding)
– Original certificate will be withheld until full payment received
3.3 Payment Methods
We accept payment by:
– Bank transfer
– Credit/debit card
– Other methods by arrangement
3.4 Late Payment
If you miss a payment:
– We will contact you to arrange payment
– Interest may be charged at 2% per month (compound) above the Bank of England base rate
– We reserve the right to pursue outstanding payments through debt recovery procedures
– We may withhold certificates until payment is made
– We reserve the right to refuse access to future training until arrears are cleared
3.5 Price Changes
We reserve the right to change our prices for future bookings, but:
– Your price is fixed once you have paid your deposit
– We will not increase your price after booking
4. YOUR CANCELLATION RIGHTS
4.1 Your 14-Day Cooling-Off Period
You have the legal right to cancel within 14 days of booking for a full refund (including your deposit).
Your cooling-off period:
– Starts the day after you book (when we confirm your booking)
– Lasts for 14 calendar days
– Gives you the right to a full refund for any reason
How to cancel during cooling-off:
– Email us at info@evolveandinspiresolutions.com
– State clearly that you wish to cancel
– We will refund all money paid within 14 days
Important: This right applies even if training has started, UNLESS you have signed a waiver (see below).
4.2 Waiver of Cooling-Off Period
If training is due to start within your 14-day cooling-off period, we will ask you to sign a waiver agreeing to:
– Start training before the cooling-off period ends
– Give up your right to a full refund if you cancel after training starts
If you sign the waiver:
– You can still cancel, but refunds will be calculated as per section 4.3 below
– You will not receive a full refund if training has started
If you do NOT sign the waiver:
– Training will not start until your cooling-off period has ended
– You retain your full cancellation rights
4.3 Cancellation After Cooling-Off Period
If you cancel after the 14-day cooling-off period has ended:
Deposit:
– Your deposit is non-refundable
If training has not yet started:
– You may transfer to another training date (one transfer allowed, with 30 days’ notice)
– OR you may transfer your place to another person (at our discretion)
– If you do not transfer, your deposit is forfeited
If training has started:
– Your deposit is non-refundable
– You will be charged for any training sessions you have attended
– You will not receive a refund for future sessions
– You may transfer to complete the training at a future date (one transfer allowed, with 30 days’ notice, at our discretion)
4.4 How to Cancel
To cancel your booking:
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Email us at info@evolveandinspiresolutions.com
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State clearly that you wish to cancel
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Include your name and booking reference
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We will confirm receipt within 2 working days
Refunds:
– Will be processed within 14 days of cancellation
– Will be made to the original payment method
– Will be confirmed by email
5. OUR CANCELLATION RIGHTS
5.1 Minimum Numbers
We require a minimum number of students to run training:
– Practitioner: Minimum 4 students
– Master Practitioner: Minimum 2 students
– Timeline Resourcing®: Minimum 4 students
5.2 If We Cancel
If we have to cancel your training:
– We will give you as much notice as possible (minimum 14 days where possible)
– You will receive a full refund of all money paid, OR
– You may transfer to another training date at no extra cost
We may cancel if:
– Minimum numbers are not met
– The trainer is ill or unavailable
– Circumstances beyond our control prevent delivery (see Force Majeure section)
If we cancel:
– You will receive a full refund within 14 days
– We are not liable for any consequential losses (travel, accommodation, loss of earnings, etc.)
5.3 Changes to Training
We reserve the right to make reasonable changes to:
– Training dates or times (with reasonable notice)
– Training venue or online platform
– Trainer (substitute qualified trainer)
– Training content (to keep current and relevant)
If we make significant changes:
– We will notify you as soon as possible
– You may cancel for a full refund if the changes are unacceptable to you
– You must notify us within 7 days of being informed of the changes
6. TRAINING DELIVERY
6.1 Training Format
Our training is delivered:
– Online via Zoom
– Live and interactive
– According to the published schedule
– By qualified and experienced trainers
6.2 Attendance Requirements
To receive certification, you must:
– Attend 100% of training sessions
– Participate fully and engage with the training
– Complete all required assessments
– Meet the standards for certification
If you miss sessions:
– You may not be eligible for certification
– You may be able to make up missed sessions at a future training (at our discretion, additional fees may apply)
– We are not obliged to provide one-to-one catch-up sessions
6.3 Technical Requirements (Online Training)
You are responsible for:
– A reliable internet connection
– A computer/device capable of running Zoom
– A quiet space free from distractions
– A working camera and microphone
– Testing your equipment before training starts
We are not responsible for:
– Your technical difficulties or internet issues
– Time lost due to your technical problems
– Providing alternative access if you cannot connect
6.4 Training Materials
We will provide:
– Digital training materials (PDFs, workbooks, etc.)
– Access to online resources (where applicable)
– Materials in advance or during training
You must not:
– Share materials with non-students
– Reproduce or distribute materials
– Use materials for commercial purposes without permission
– Remove copyright notices
6.5 Rescheduling
If you need to reschedule:
– Contact us as soon as possible
– Provide evidence of special circumstances (illness, bereavement, emergency) for guaranteed rescheduling
– Without evidence, rescheduling is at our discretion
– One transfer is allowed (with 30 days’ notice where possible)
– Additional transfers may incur a fee
Special circumstances include:
– Serious illness (medical evidence required)
– Bereavement (death certificate or funeral notice)
– Emergency situations (evidence required)
We will make reasonable efforts to accommodate genuine emergencies.
7. ASSESSMENT AND CERTIFICATION
7.1 Assessment
To receive certification:
– You must complete all required assessments
– Assessments may include written work, practical demonstrations, case studies, or other formats
– You must meet the required standard
– Assessments must be submitted by the deadline
7.2 Passing Criteria
We will assess you on:
– Understanding of training content
– Practical application of skills
– Completion of required work
– Professional standards
If you do not meet the standard:
– We will provide feedback
– You may resubmit or resit (see below)
7.3 Resits and Resubmissions
If you do not pass first time:
– You may resit or resubmit at our discretion
– No fee will be charged for the first resit/resubmission
– Resits must be completed within 3 months of the original training
– Further resits may incur a fee
7.4 Certification
Upon successful completion:
– You will receive an electronic certificate
– Your original certificate will be issued once full payment is received
– Certificates will state the qualification achieved and accreditation details
Certificates are issued by:
– Evolve and Inspire Solutions Ltd
– With IRNCH accreditation (where applicable)
– With ABNLP and ABH certification (where applicable)
We reserve the right to:
– Withhold certificates if payment is outstanding
– Withhold certificates if assessment is not completed
– Withhold certificates if you have breached these Terms
7.5 Appeals
If you wish to appeal an assessment decision:
– Email us within 14 days of receiving your result
– State clearly the grounds for your appeal
– We will review and respond within 14 days
– Our decision following review is final
For full details, see our Assessment & Appeals Policy.
8. YOUR RESPONSIBILITIES
8.1 Accurate Information
You must provide:
– Accurate personal details
– Accurate contact information
– Honest information about your experience and qualifications
– Updates if your information changes
8.2 Conduct
You must:
– Behave professionally and respectfully
– Respect other students and the trainer
– Maintain confidentiality about other students’ personal information
– Follow the Student Conduct Policy
– Not disrupt training or behave inappropriately
8.3 Health and Safety
You must:
– Inform us of any health conditions that may affect your participation
– Take responsibility for your own wellbeing
– Follow any health and safety instructions
– Not attend if you are unwell (and inform us as soon as possible)
8.4 Payment
You must:
– Pay all fees on time
– Inform us immediately if you have difficulty paying
– Not attend training if you have outstanding payments (unless agreed)
8.5 Insurance
After qualification, you are responsible for:
– Obtaining appropriate professional insurance
– Ensuring you are qualified and insured before practicing
– Following professional standards and ethics
– Complying with any regulatory requirements
We are not responsible for your professional practice after qualification.
9. OUR RESPONSIBILITIES
9.1 What We Will Provide
We will:
– Deliver training to a professional standard
– Provide qualified and experienced trainers
– Provide training materials
– Assess your work fairly
– Issue certificates upon successful completion and full payment
– Maintain appropriate insurance
– Comply with all relevant laws and regulations
9.2 Duty of Care
We will:
– Provide a safe learning environment
– Treat you with respect and professionalism
– Handle your personal data in accordance with UK GDPR (see Privacy Policy)
– Respond to complaints fairly and promptly
10. LIABILITY AND DISCLAIMERS
10.1 What We Are Liable For
We do not exclude or limit liability for:
– Death or personal injury caused by our negligence
– Fraud or fraudulent misrepresentation
– Any other liability that cannot be excluded by law
10.2 What We Are Not Liable For
We are not liable for:
– Your professional practice after qualification
– Your ability to obtain insurance, employment, or clients
– Your income or business success
– Indirect or consequential losses (loss of income, business, reputation, opportunity)
– Losses caused by your breach of these Terms
– Losses caused by Force Majeure events
– Technical issues with your equipment or internet connection
– Your failure to meet entry requirements or assessment standards
10.3 Limitation of Liability
Our total liability to you is limited to:
– The total amount you have paid for the training
– This applies to all claims arising from or connected with your training
10.4 Professional Practice Disclaimer
Important:
– Training does not guarantee employment, clients, or income
– You are responsible for your own professional practice
– You must obtain appropriate insurance before practicing
– You must comply with all relevant laws and professional standards
– We are not responsible for your actions as a practitioner
11. DATA PROTECTION AND PRIVACY
11.1 Your Personal Data
We collect and process your personal data in accordance with:
– UK GDPR (General Data Protection Regulation)
– Data Protection Act 2018
– Our Privacy Policy
11.2 What Data We Collect
We collect:
– Your name, contact details, and booking information
– Payment information
– Training records and assessment results
– Any information you provide during training
11.3 How We Use Your Data
We use your data to:
– Deliver your training
– Process payments
– Issue certificates
– Provide support
– Comply with legal obligations
– Improve our services
11.4 Your Rights
You have the right to:
– Access your personal data
– Correct inaccurate data
– Request deletion of your data (in certain circumstances)
– Object to processing – Withdraw consent
To exercise your rights:
– Email us at info@evolveandinspiresolutions.com
– We will respond within 30 days
– We do not charge a fee for data access requests
For full details, see our Privacy Policy.
12. COMPLAINTS
12.1 How to Complain
If you are unhappy with any aspect of our service:
Step 1: Contact us
– Email: info@evolveandinspiresolutions.com
– Phone: 07843785547
– Explain your complaint clearly
– Include relevant details (dates, names, booking reference)
Step 2: We will investigate
– We will acknowledge your complaint within 2 working days
– We will investigate fully
– We will respond with our findings within 14 days
Step 3: Escalation
– If you are not satisfied with our response, you may escalate to the Director
– Email: info@evolveandinspiresolutions.com (marked “FAO: Director”)
Step 4: External bodies
– If we cannot resolve your complaint, you may contact IRNCH (if applicable)
– You may also seek independent advice or mediation
12.2 Our Commitment
We will:
– Take all complaints seriously
– Investigate fairly and promptly
– Keep you informed throughout the process
– Learn from complaints to improve our services
For full details, see our Complaints Policy.
12.3 Duty to Report Complaints to the IRNCH.
Under the IRNCH Integrated Code of Ethics and Conduct We have a duty to report to the IRNCH any complaints received against Us of a professional nature and anything that may affect Our standing as a member the IRNCH.
13. INTELLECTUAL PROPERTY
13.1 Our Materials
All training materials are owned by:
– Evolve and Inspire Solutions Ltd, OR
– Licensed from third parties
Copyright and intellectual property rights belong to us or our licensors.
13.2 Your Use of Materials
You may:
– Use materials for your own learning and personal development
– Refer to materials in your professional practice
– Keep materials for your own reference
You must not:
– Reproduce or copy materials for others
– Share materials with non-students
– Use materials to deliver training to others (unless licensed to do so)
– Remove copyright notices or claim materials as your own
– Use materials for commercial purposes without permission
13.3 Your Own Work
Any work you create during training (case studies, assignments, etc.):
– Remains your intellectual property
– May be used by us for assessment purposes
– May be used by us for marketing (with your permission only)
14. FORCE MAJEURE
14.1 What is Force Majeure?
Force Majeure means events beyond our reasonable control, including:
– Pandemic or epidemic
– Natural disasters (flood, fire, earthquake, etc.)
– War, terrorism, or civil unrest
– Government restrictions or lockdowns
– Failure of technology or communications (beyond our control)
– Trainer illness or emergency
14.2 Effect of Force Majeure
If Force Majeure prevents us from delivering training:
– We will notify you as soon as possible
– We will offer to reschedule training, OR
– We will offer a full refund
We are not liable for:
– Delay or failure to perform due to Force Majeure
– Any consequential losses caused by Force Majeure events
14.3 Your Rights
If we cannot deliver due to Force Majeure:
– You may accept a rescheduled date (no extra cost)
– OR you may request a full refund
– We will not charge cancellation fees in Force Majeure situations
15. STUDENT CONDUCT AND REMOVAL
15.1 Expected Conduct
You must:
– Behave professionally and respectfully
– Not harass, bully, or discriminate against others
– Not disrupt training
– Follow instructions from trainers
– Maintain confidentiality
– Not attend under the influence of alcohol or drugs
15.2 Unacceptable Conduct
We may remove you from training if you:
– Behave abusively or aggressively
– Harass or discriminate against others
– Persistently disrupt training
– Breach confidentiality
– Attend under the influence of alcohol or drugs
Commit fraud or dishonesty
– Breach these Terms seriously or repeatedly
15.3 Removal Process
If we remove you:
– We will explain the reasons
– You will not receive certification
– Refunds will be calculated as follows:
– Deposit: Non-refundable
– Training sessions attended: Non-refundable
– Remaining sessions: Refund at our discretion (case-by-case basis)
You have the right to appeal:
– Email us within 14 days
– State your grounds for appeal
– We will review and respond within 14 days
For full details, see our Student Conduct Policy.
16. EQUALITY AND DIVERSITY
16.1 Our Commitment
We are committed to:
– Equality of opportunity for all students
– Creating an inclusive learning environment
– Preventing discrimination, harassment, and bullying
– Complying with the Equality Act 2010
16.2 Protected Characteristics
We do not discriminate on the basis of:
– Age
– Disability
– Gender reassignment
– Marriage and civil partnership
– Pregnancy and maternity
– Race
– Religion or belief
– Sex
– Sexual orientation
16.3 Reasonable Adjustments
If you have a disability or additional needs:
– Please inform us as soon as possible
– We will discuss reasonable adjustments
– We will make reasonable efforts to accommodate your needs
Contact us to discuss:
– Email: info@evolveandinspiresolutions.com
– Phone: 07843785547
For full details, see our Equality & Diversity Policy.
17. SAFEGUARDING
17.1 Our Commitment
We are committed to:
– Providing a safe learning environment
– Protecting vulnerable adults
– Responding appropriately to safeguarding concerns
17.2 If You Have Concerns
If you have safeguarding concerns:
– Contact us immediately
– Email: info@evolveandinspiresolutions.com
– Phone: 07843785547
– We will take all concerns seriously and respond appropriately
For full details, see our Safeguarding Policy.
18. THIRD PARTIES
18.1 No Third-Party Rights
These Terms are between you and Evolve and Inspire Solutions Ltd only.
No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
18.2 Accrediting Bodies
Your training may be accredited by:
– IRNCH (International Register of NLP, Coaching and Hypnotherapy)
You must also comply with:
– The terms and conditions of these accrediting bodies
– Their codes of ethics and professional standards
– Their membership requirements (if you join)
We are not responsible for:
– Changes to accrediting body requirements
– Accrediting body membership fees or processes
– Disputes between you and accrediting bodies
19. GENERAL PROVISIONS
19.1 Entire Agreement
These Terms (together with our Privacy Policy, Refund & Cancellation Policy, and other referenced policies) constitute the entire agreement between you and us.
They supersede any previous agreements, representations, or understandings.
19.2 Severability
If any part of these Terms is found to be invalid or unenforceable:
– That part will be removed or modified to the minimum extent necessary
– The rest of these Terms will remain in full force and effect
19.3 Waiver
If we do not enforce any part of these Terms, it does not mean we waive our right to enforce it later.
19.4 Assignment
You may not:
– Transfer your rights or obligations under these Terms without our written consent
We may:
– Transfer our rights and obligations to another company (we will notify you if this happens)
19.5 Notices
All notices must be in writing and sent to:
To you:
– Your email address provided in your booking
To us:
– Email: info@evolveandinspiresolutions.com
– Post: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Notices are deemed received:
– Email: When sent (if sent during office hours) or next working day
– Post: 2 working days after posting
19.6 Governing Law
These Terms are governed by the law of England and Wales.
19.7 Jurisdiction
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
19.8 Alternative Dispute Resolution
Before going to court:
– We encourage you to contact us to resolve any disputes
– We may suggest mediation or alternative dispute resolution
– This is voluntary and does not affect your legal rights
20. CONTACT US
If you have any questions about these Terms:
Evolve and Inspire Solutions Ltd
Email: info@evolveandinspiresolutions.com Phone: 07843785547 Office Hours: Monday-Friday, 9am-5pm
Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF Company Number: 16811823 Registered in England and Wales
Website: https://evolveandinspiresolutions.com/
QUICK REFERENCE SUMMARY
Key Points to Remember:
Cancellation Rights:
– 14-day cooling-off period for full refund
– After 14 days: deposit non-refundable, transfers allowed
Payment:
– Deposit required to secure place
– Flexible instalment plans available
– Original certificate issued after full payment
Attendance:
– 100% attendance required for certification
– Rescheduling available for genuine emergencies
What’s Included:
– Training, materials, assessment, certification
What’s NOT Included:
– IRNCH membership fees
– Professional insurance
– Travel/accommodation
Contact Us:
– Email: info@evolveandinspiresolutions.com
– Phone: 07843785547
These Terms & Conditions were last updated: December 2025 Version: 1.2 Next Review: June 2026
END OF TERMS & CONDITIONS
Evolve and Inspire Solutions Ltd Company Number: 16811823 Registered in England and Wales