Refund & Cancellation Policy

1. Purpose of this Policy

This Refund & Cancellation Policy explains how we handle cancellations, refunds and changes for our trainings and related services. If there is ever a conflict between this policy and our Terms & Conditions, the Terms & Conditions will take priority.

2. Courses Covered

This policy applies to:

• NLP Practitioner
• NLP Master Practitioner
• Timeline Resourcing®
• Any future masterclasses or short trainings we offer for graduates

If we offer a bundle (for example, Practitioner + Master Practitioner together), we will explain clearly whether the bundle is treated as one combined booking or as two separate courses. Unless we say otherwise, each course in a bundle follows the same rules as a separate booking.

3. How You Book and the 14-Day Cooling-Off Period

Most students book with us at a distance (online, by email or by phone). If you are a consumer booking at a distance, you usually have a 14-day cooling-off period from the date you make your booking.

During this 14-day period you can cancel your booking and receive a full refund, unless:

• You have asked us to start providing services within the 14 days, and
• We have agreed in writing to do so.

In practice:

• We normally do not start training or give access to pre-course materials until after the 14-day cooling-off period has ended.
• If, in exceptional cases, you ask us to start earlier, we will ask you to confirm this in writing. If you then cancel within the 14 days, we may deduct a fair amount to cover the part of the course and any materials already provided.

If you book in person (for example, face-to-face at an event), the cooling-off rules may be different. We will explain your rights clearly at the time of booking.

4. Deposits, Fees and Pre-Course Materials

Some courses include pre-course materials (for example, access to an online learning platform such as Opt2Learn).

• You normally receive access to these materials once you have booked and paid the deposit.
• The deposit is non-refundable once you have been given access to pre-course materials. It covers the cost of those materials and the time spent setting up your place.

If you cancel after accessing pre-course materials:

• We will keep the deposit.
• Any amount you have paid above the deposit will be refunded according to the timeframes in section 5 below.

For future masterclasses with instalments, we will explain clearly:

• The total fee
• The amount and timing of each instalment
• How this Refund & Cancellation Policy applies to what you have paid so far.

5. If You Cancel Your Place

We understand that circumstances can change. However, we also need to protect the viability of small group trainings.

5.1 Cancellations before the course starts

5.2 No-shows (you do not attend and do not contact us)

If you do not attend the course and do not contact us in advance:

• Your fee is non-refundable, and
• Transfers to another date are not normally offered.

In exceptional circumstances, we may, at our discretion, offer a transfer to another date. We are not obliged to do so.

6. Transfers to Another Course Date

We do not offer an automatic right to transfer to another course date.

• Transfers are not normally allowed.
• In exceptional circumstances (for example, serious illness), we may, at our sole discretion, offer a transfer to another date.
• If a transfer is offered, we will confirm any conditions in writing (for example, whether there is a transfer fee or deadline).

7. If We Cancel or Change a Course

Sometimes we may need to cancel or change a course. For example, if there are not enough bookings, if there is illness, or if there are technical or other issues beyond our control.

7.1 If we cancel a course

If we cancel a course and do not offer an alternative date, you can choose either:

• A full refund of the fees you have paid for that course, or
• A transfer to another available date or course (if offered).

We will not be responsible for any other costs you may have incurred (for example, travel or accommodation).

7.2 If we change the dates significantly

If we change the dates of a course in a significant way and you cannot attend the new dates, we will offer you either:

• A transfer to another suitable date, or
• A full refund of the fees you have paid for that course.

8. How Refunds Are Paid

Where a refund is due:

• We will normally refund you using the same method you used to pay (for example, Stripe or bank transfer).
• Refunds will be processed within 14 working days of us confirming in writing that a refund is due.

Please note: Card payments processed through Stripe may be subject to Stripe's own fees and timings. We refund the amount we actually received from Stripe, not any additional amount retained by Stripe as their processing fee.

9. Questions or Concerns

If you have any questions about this Refund & Cancellation Policy, or if you are unsure how it applies to your situation, please contact us:

We will always aim to handle cancellations and refunds fairly and with understanding, while keeping our small group trainings sustainable.

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